Pieces do not connect.
Pieces connect only when their position and relationship are correct. If pieces are already grouped, move the group together and check the surrounding edges.
Support for Video Jigsaw Solitaire
If you have questions, feedback, bug reports, purchase issues, ad issues, or translation issues, please contact us.
Before Contacting Support
When contacting support, please include:
- App name
- App version
- Device model
- OS version
- Store: App Store or Google Play
- Description of the issue
- Steps to reproduce the issue
- Screenshots, if available
- Purchase item name, if related to a purchase
- Order ID or transaction ID, if available
Please do not send credit card numbers or other payment card details.
FAQ
What are hints used for?
Hints spend in-game coins to show a clue for pieces that can be connected.
Where can I check daily progress?
Daily progress can be checked in the daily calendar on the home screen.
My purchase is not reflected.
Check your network connection and try restore purchases after a short wait. If the issue continues, contact support with purchase details.
How do I request a refund?
Refunds are handled according to the App Store or Google Play process.
Do I need to delete an account?
The app does not create a Made by Mizu account using email, password, or social login.